Book service
Tell us what's broken. We'll fix it.
No heat or AC right now? Our emergency dispatcher is standing by.
Reach us directly
24/7 Dispatch
(513) 555-0142
Email
dispatch@northstarhvac.com
Office
4250 Reading Industrial Dr, Cincinnati, OH 45229
Office hours
- Mon to Fri: 7:00a to 8:00p
- Sat: 8:00a to 5:00p
- Sun: Emergency only
- Emergency line: 24/7/365
Why Northstar
A real human answers every call, every time.
- 97% of repairs completed on the first visit
- All work backed by a 1-year parts and labor warranty
- NATE-certified technicians on every call
- 62-minute average emergency response across all service cities
After you reach out
What happens next, step by step.
01
Tech profile sent by text
30 minutes before arrival you receive your technician's name, photo, and certifications. You know exactly who is coming to your door.
02
Diagnosis and flat-rate quote
Your tech diagnoses the issue, then presents a flat-rate price before touching a single component. You approve, decline, or ask questions. Zero pressure.
03
Repair or install completed
97% of repairs are finished on the first visit with parts from the truck. Installs are typically scheduled within 48 hours and completed in one day.
04
Quality check and walkthrough
Before we leave, your tech runs the system through a full operational check and walks you through what was done and what to watch for.
Visit or call
Northstar Heating & Air
4250 Reading Industrial DrCincinnati, OH 45229
- Mon to Fri
- 7:00a to 8:00p
- Sat
- 8:00a to 5:00p
- Sun
- Emergency only
Emergency calls
Our emergency line is staffed 24 hours a day, 365 days a year. Call (513) 555-0142 anytime. A live Northstar dispatcher (never a call center or voicemail) will answer and triage your situation. For confirmed emergencies, a tech is dispatched within the hour.
Routine scheduling
Online booking requests are confirmed within one hour during office hours. You'll receive a text confirmation with your appointment window and your tech's profile before they arrive. We offer morning, afternoon, and evening windows Mon through Sat.
Free in-home estimates
All new system quotes, replacement estimates, and duct project proposals are free with no obligation. We bring data, not pressure. You'll leave the visit with a written quote, a Manual J load calculation summary, and a full financing and rebate breakdown.