Spotless offices.
Healthier workplaces.
Twenty-three years cleaning Class A offices, clinics, schools, and industrial space across the Midwest. W-2 crews. Green Seal chemistry. Quality scorecards you can actually read.
- In business since
- 2001
- Buildings served
- 400+
- Client retention
- 98%
W-2 employees, not subs
Every cleaner is a Polara employee with benefits, training, and a reason to show up the same way every night.
Measurement-based QA
Monthly 65-point inspections with photo documentation. Anything below 95% is re-cleaned within 24 hours.
Green Seal chemistry
GS-37 certified products as standard. EPA List N disinfectants for healthcare and outbreak response.
24/7 live escalation
Our escalation line is answered by a person any hour of any day. Average response to an escalation: 1.4 hours.
What we do
Eight services. One trusted vendor.
From a single nightly cleaning contract to a full janitorial, floor-care, window, and disinfection program — consolidate vendors and raise standards.
Nightly office cleaning
Trash, vacuuming, dusting, restrooms, break rooms, and high-touch disinfection on a defined nightly checklist.
- Detailed nightly checklist
- Hospital-grade disinfectants
- Site-specific quality scorecards
Day porter services
On-site staff for restrooms, lobbies, conference rooms, and pantry resets throughout your business day.
- Uniformed, badged porters
- Conference-room turnover
- Lobby and entrance touch-ups
Floor and carpet care
Strip-and-wax, burnishing, hot-water extraction, and grout restoration on a planned annual program.
- VCT strip and refinish
- Encapsulation carpet cleaning
- Stone, terrazzo, and grout
Window and glass
Interior glass weekly and exterior glass scheduled quarterly, including storefronts and partitions.
- Interior partitions and storefronts
- Quarterly exterior service
- Rope-access available to 12 stories
Disinfection and EPA List N
Electrostatic spraying on EPA List N disinfectants for outbreak response or routine high-risk zones.
- Electrostatic application
- EPA List N chemistry
- Same-day outbreak response
Post-construction cleanup
Punch-list ready turnovers for tenant improvements, new builds, and remodels, including final detail.
- Rough, final, and detail phases
- Coordinated with the GC
- OSHA-trained crews
Green cleaning programs
Green Seal GS-37 chemistry, HEPA vacuums, and microfiber systems for LEED and WELL aligned buildings.
- Green Seal GS-37 certified
- HEPA filtration vacuums
- LEED O+M documentation
Specialty and one-time
Move-outs, deep cleans, event resets, and seasonal high-dusting on a single PO or master agreement.
- Move-in and move-out
- Event resets overnight
- High dusting on lifts
12M sq ft
Cleaned nightly
98%
Client retention
1.4 hrs
Avg. response to escalations
23 yrs
In business in the Midwest
Why Polara
What a cleaning company that actually shows up looks like.
The commercial cleaning industry has a turnover problem. The national average is over 200% per year, which means the person cleaning your building this week has likely never been there before. Polara's turnover is 18%.
We achieve that by paying above market, offering benefits, and investing in 40 hours of onboarding before any cleaner enters a client building. Consistency is not an accident. It is a payroll decision.
- 18% annual staff turnover vs. 200%+ industry average
- Same crew assigned to your building long-term
- Named account manager with a direct line
- 65-point monthly QA inspections with photos
Industries served
Calibrated to your industry.
A medical clinic does not clean like a tech office. Programs vary by chemistry, frequency, security, and documentation.
Class A office towers
Multi-tenant high-rises with security check-ins, freight scheduling, and BOMA-aligned standards.
Medical and dental clinics
OSHA bloodborne pathogen trained crews, color-coded microfiber, and HIPAA-aware scopes.
Schools and universities
CIMS-Green Building and ISSA-cleaning-for-health methods on student-occupied campuses.
Industrial and warehouse
Forklift-safe scheduling, dock and break-room programs, and mezzanine high-dusting.
Banks and financial offices
Background-checked, bonded crews with strict key-control and after-hours alarm protocols.
Tech and creative studios
Quiet day porters, low-fragrance chemistry, and resets between client meetings.
Who we work with
If this sounds familiar, we should talk.
The frustrated property manager
Complaint tickets in your inbox every week. The current vendor always has an excuse. You need a crew that shows up the same way every night without supervision.
The compliance-driven healthcare director
Your OSHA audit is next quarter. You need documented chemistry, color-coded systems, and a crew that understands infection control — not just appearance.
The ESG-focused sustainability officer
Green Seal chemistry, HEPA filtration, and LEED O+M documentation are not optional extras. They are requirements. You need a vendor who can provide them without a fight.
The operations manager consolidating vendors
You have three cleaning vendors, two floor-care contractors, and a window company. You want one point of contact, one invoice, and one scorecard.
The school district facilities director
Student health and IAQ are your priorities. You need fragrance-free, low-VOC chemistry and a scheduling team that works around your bell schedule and event calendar.
The building owner protecting an asset
Floors, grout, and stone are expensive to replace. A planned floor-care program is not a cost — it is asset protection. You want a vendor who understands that math.
What sets us apart
Specialty service looks different in practice.
Most cleaning companies make the same promises. Here is what the actual differences look like.
Employment model
Industry-average 200%+ annual turnover with heavy subcontractor useW-2 employees only, 18% turnover, 40-hour onboarding before first shiftQuality measurement
Manager 'drive-by' check or client complaint as the only feedback loop65-point monthly inspection with photo documentation and a 24-hour re-clean guaranteeChemistry
Whatever is cheapest at the supply houseGreen Seal GS-37 standard; EPA List N for disinfection; LEED O+M documentation availableSecurity and key control
Master key shared among multiple crews, no audit trailIndividual Medeco keys, unique alarm codes, daily log, monthly auditAccount management
Call center or rotating repA named senior account manager with a direct line and authority to resolvePricing transparency
Flat rate with scope creep and hidden surchargesLine-item proposal, 12-month rate lock, scope changes approved before billing
Client stories
Why teams stay for years.
"We switched from a national to Polara two years ago. Our complaint tickets dropped 80% and the building actually smells clean for the first time in years."
Janelle Roberts
Property Manager, Lakeshore Tower
"Their day porters are part of our team. Our patients comment on how spotless the lobby and restrooms are — that matters in healthcare."
Dr. Marcus Hall
Clinic Director, Riverwest Health
"Audit-ready every quarter. Their scorecards and photo documentation make my BOMA inspections painless."
Sue Park
Director of Operations, Foundry Place
"I have managed facilities for 18 years. Polara is the first vendor that calls me before I call them. That alone is worth the contract."
Ray Kowalski
Facilities Director, North Park Schools
"Our ESG report now includes a green cleaning section because Polara provides documentation in the exact format our sustainability consultants need."
Priya Mehta
Sustainability Officer, Lakefront Capital
"Post-construction punch-list in 48 hours. They coordinated directly with our GC and the space was tenant-ready before our own crew had a chance to look."
Derek Huang
Project Manager, Meridian TI Group
Certifications and credentials
The credentials behind the claims.
Fewer than 8% of commercial cleaning companies hold ISSA CIMS-GB certification. We are one of them. Every credential listed below is audited, renewed, and verifiable.
See our full processISSA CIMS-GB Certified
Cleaning Industry Management Standard with Green Building designation. Fewer than 8% of commercial cleaning companies hold this certification.
Green Seal GS-37 Chemistry
All standard-program chemicals are Green Seal GS-37 certified. Required for LEED O+M contribution and many health-system contracts.
OSHA 29 CFR 1910.1030
All healthcare-account crew members maintain current bloodborne pathogen training as required by OSHA.
EPA List N Disinfection
Our disinfection program uses only EPA List N registered chemistry with documented dwell times and application logs.
Medeco Key Control
Certified Medeco key-control system with daily sign-in and sign-out logging and monthly audit reports available to building management.
IICRC S100 Commercial Cleaning
Floor and carpet technicians are trained to IICRC S100 and S300 standards for commercial cleaning and carpet maintenance.
Our guarantees
Six commitments we put in writing.
24-hour re-clean guarantee
If any area scores below 95% on a quality inspection, we return and re-clean it within 24 hours at no charge. Every time, no questions asked.
Named account manager
You will always know who is responsible for your account. Not a call center. A person with a name, a direct number, and authority to fix things.
W-2 employees only
Every cleaner is a Polara W-2 employee, never a subcontractor. They receive benefits, training, and a reason to show up consistently.
Live escalation line
Our escalation line is answered by a person, 24 hours a day, 7 days a week, 365 days a year. Average response to an escalation: 1.4 hours.
No surprise pricing
Your line-item proposal locks in your rate for 12 months. Any scope changes are discussed and approved before appearing on an invoice.
30-day out clause
If you are not satisfied after a good-faith resolution attempt, you may exit your contract with 30 days notice. We earn your business every month.
From the knowledge base
Read before you quote.
5 min read
What a 65-point inspection actually measures
A walk-through of every category on our QA scorecard and why each one was chosen to predict tenant satisfaction.
Continue reading6 min read
Green cleaning: what it means and what it does not
A plain-English guide to Green Seal, LEED O+M, and the chemistry claims that actually matter versus marketing noise.
Continue reading4 min read
The real cost of janitorial turnover
How to calculate the true cost of a vendor with 200% annual staff turnover, and what consistent crews are worth in dollars.
Continue reading
Ready for a cleaner building?
Free 30-minute walk-through and written proposal within 48 hours. No high-pressure sales call, ever.