Frequently asked questions
The questions every buyer should ask -- and our answers.
We publish specific answers. If something is not covered here, call or email and a person will respond the same business day.
Insurance and compliance
Chemistry and environment
Crews and employment
Security and access
Scheduling and responsiveness
Quality and guarantees
Talk to a person today.
Our escalation and sales lines are answered by a person -- not a bot. Call during business hours or leave a message and we will return it the same day.
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Go to contact formFrom the knowledge base
Read before you decide.
5 min read
What a 65-point inspection actually measures
A walk-through of every category on our QA scorecard and why each one was chosen to predict tenant satisfaction.
6 min read
Green cleaning: what it means and what it does not
A plain-English guide to Green Seal, LEED O+M, and the chemistry claims that actually matter versus marketing noise.
4 min read
The real cost of janitorial turnover
How to calculate the true cost of a vendor with 200% annual staff turnover, and what consistent crews are worth in dollars.