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24/7 Security Operations Center · Boston, MA

FAQ

What clients ask before they sign.

How long does onboarding take?

Most clients are fully migrated within 30 to 60 days. We run a structured kickoff, asset discovery, stack design, and a phased cutover so nobody loses a single day of productivity.

What does response time actually look like?

47 seconds average helpdesk pickup. P1 incidents engaged in under 15 minutes 24/7. Onsite dispatch anywhere in New England within 4 hours, contractually.

Will you work with our existing software?

Yes. We are tool-agnostic on line-of-business apps. We standardize on Microsoft 365 or Google Workspace at the platform layer for security and manageability.

Are you HIPAA / SOC 2 / CMMC capable?

Yes. We are SOC 2 Type II and ISO 27001 certified ourselves, hold CMMC Level 2 certification, and have walked 80+ clients through audits with zero findings to date.

What if we already have an in-house IT person?

We co-manage with internal teams all the time. Your person handles strategy and business context, we handle the after-hours, the security operations, and the deep-bench expertise.

Can you help with cyber insurance?

Absolutely. We map every control to your insurer's questionnaire, write the attestations, and have helped clients lower premiums by 20 to 40% by meeting all the underwriting controls.

Meridian Helix

Managed IT, cybersecurity, and cloud for mid-market businesses across New England since 2014.

Office

200 Wharf Square, Suite 410
Boston, MA 02110

(617) 555-0192
hello@meridianhelix.com

SOC Hours

  • Mon to Fri8:00a to 6:00p ET
  • 24/7 SOCAlways on

© 2026 Meridian Helix Inc. SOC 2 Type II. ISO/IEC 27001. CMMC Level 2.

Demo site by Rullo Dynamics. Company and case studies are fictional.