FAQ
What clients ask before they sign.
How long does onboarding take?
Most clients are fully migrated within 30 to 60 days. We run a structured kickoff, asset discovery, stack design, and a phased cutover so nobody loses a single day of productivity.
What does response time actually look like?
47 seconds average helpdesk pickup. P1 incidents engaged in under 15 minutes 24/7. Onsite dispatch anywhere in New England within 4 hours, contractually.
Will you work with our existing software?
Yes. We are tool-agnostic on line-of-business apps. We standardize on Microsoft 365 or Google Workspace at the platform layer for security and manageability.
Are you HIPAA / SOC 2 / CMMC capable?
Yes. We are SOC 2 Type II and ISO 27001 certified ourselves, hold CMMC Level 2 certification, and have walked 80+ clients through audits with zero findings to date.
What if we already have an in-house IT person?
We co-manage with internal teams all the time. Your person handles strategy and business context, we handle the after-hours, the security operations, and the deep-bench expertise.
Can you help with cyber insurance?
Absolutely. We map every control to your insurer's questionnaire, write the attestations, and have helped clients lower premiums by 20 to 40% by meeting all the underwriting controls.