Services

One partner for IT and security.

Most businesses are stitched together from a helpdesk vendor, a separate SOC, and a part-time vCIO. We unify it under one accountable team with one SLA and one monthly invoice.

Managed IT

Your full IT department, on a flat per-user fee.

24/7 monitoring, patching, endpoint management, asset lifecycle, and onsite support across all your offices. Predictable monthly cost, no surprises.

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Cybersecurity & SOC

Detect, respond, recover. 24/7/365.

MDR with our in-house SOC, vulnerability management, phishing simulation, and full incident response retainer. Aligned to NIST CSF 2.0 and CIS v8.

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Cloud & Infrastructure

Azure, AWS, and M365 done right.

Cloud migrations, FinOps, identity hardening, Intune, and a zero-trust network architecture you actually understand. Audit-ready by default.

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Helpdesk & End-User Support

US-based humans. 47-second average pickup.

Tiered helpdesk covering Tier 1 through 3, integrated with your tools and ticketing. Onsite dispatch for any office across New England within 4 hours.

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Compliance & Audit Readiness

SOC 2, HIPAA, CMMC, PCI.

We map controls, run the gap assessment, build the evidence library, and sit beside you in audit. We've passed 80+ external audits without a finding.

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Virtual CISO

Strategic security leadership, fractional cost.

Board reporting, risk register, security roadmap, vendor reviews, and tabletop exercises. A senior security leader on retainer, without the seven-figure hire.

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Managed IT

Your full IT department, on a flat per-user fee.

24/7 monitoring, patching, endpoint management, asset lifecycle, and onsite support across all your offices. Predictable monthly cost, no surprises.

Service-level commitment

P1 in 15 min, P2 in 1 hr, P3 in 4 hrs, 24/7

What's included

24/7 endpoint monitoring with automated remediation
OS, third-party, and firmware patch management
Asset lifecycle from procurement to secure disposal
M365 / Google Workspace tenant administration
Quarterly Business Reviews with our vCIO

Core stack

NinjaOneIntuneAutotaskImmyBotLiongard

Cybersecurity & SOC

Detect, respond, recover. 24/7/365.

MDR with our in-house SOC, vulnerability management, phishing simulation, and full incident response retainer. Aligned to NIST CSF 2.0 and CIS v8.

Service-level commitment

Critical alert triaged within 7 min, 24/7

What's included

24/7/365 SOC with senior analysts in Boston
MDR with EDR, NDR, and identity telemetry
Continuous vulnerability scanning and risk scoring
Phishing simulation and security awareness training
Quarterly tabletop exercises and IR retainer

Core stack

SentinelOneHuntressMicrosoft Defender XDRProofpointKnowBe4

Cloud & Infrastructure

Azure, AWS, and M365 done right.

Cloud migrations, FinOps, identity hardening, Intune, and a zero-trust network architecture you actually understand. Audit-ready by default.

Service-level commitment

Cloud change windows scheduled within 5 business days

What's included

Cloud architecture review and roadmap
Azure and AWS landing zones with IaC
Microsoft 365 hardening to CIS benchmarks
Intune device compliance and conditional access
FinOps tagging, budgets, and monthly cost reviews

Core stack

AzureAWSTerraformIntuneEntra ID

Helpdesk & End-User Support

US-based humans. 47-second average pickup.

Tiered helpdesk covering Tier 1 through 3, integrated with your tools and ticketing. Onsite dispatch for any office across New England within 4 hours.

Service-level commitment

47-second average pickup. 98.4% CSAT YTD.

What's included

US-based Tier 1 to Tier 3 helpdesk
Phone, email, Slack, and Teams ticket intake
Onsite dispatch across New England within 4 hours
Self-serve password and MFA reset portal
New-hire onboarding and offboarding workflows

Core stack

AutotaskITGlueScreenConnectRewst

Compliance & Audit Readiness

SOC 2, HIPAA, CMMC, PCI.

We map controls, run the gap assessment, build the evidence library, and sit beside you in audit. We've passed 80+ external audits without a finding.

Service-level commitment

First audit pass guaranteed or fees credited

What's included

Controls mapped to your target framework
Gap assessment with prioritized remediation plan
Evidence collection and audit-ready library
Policy templates customized to your operations
Auditor-facing support during fieldwork

Core stack

DrataVantaTugboat LogicSharepoint Evidence Hub

Virtual CISO

Strategic security leadership, fractional cost.

Board reporting, risk register, security roadmap, vendor reviews, and tabletop exercises. A senior security leader on retainer, without the seven-figure hire.

Service-level commitment

8 to 24 retainer hours per month, on a fixed fee

What's included

Quarterly board-ready security reporting
Live risk register with executive scoring
12-month security roadmap aligned to business plan
Vendor risk reviews and contract security riders
Tabletop exercises and breach playbooks

Core stack

NIST CSF 2.0CIS v8ISO 27001FAIR risk modeling

Onboarding

An 8-week migration that won't cost you a productive day.

Every transition is run by a dedicated project lead with a written cutover plan, daily standups during deployment weeks, and zero billable hours until your team is fully live on our stack.

Week 1
Discovery and stack design
Asset discovery, network mapping, current-state security review. We document everything you have and design the target state in writing.
Weeks 2 to 3
Tooling deployment
RMM, EDR, MDR, patching, and backup agents rolled out in waves. Helpdesk integrations, ticketing, and documentation set up in ITGlue.
Weeks 4 to 6
Identity and security hardening
MFA enforced, conditional access deployed, privileged credentials rotated, baseline policies applied to every endpoint.
Weeks 7 to 8
Handoff and first QBR
Knowledge transfer to your team, runbooks delivered, and your first quarterly business review with the vCIO.

Not sure which services you actually need?

A free 90-minute risk assessment surfaces the gaps that matter and ranks them by impact. You leave with a written roadmap, regardless of whether you become a client.

Book my assessment